Refund and Returns Policy – fullmarketing.net

At Fullmarketing, we are dedicated to delivering high-quality digital marketing services and ensuring customer satisfaction. However, we understand that there may be instances where you are not fully satisfied with our services. This Refund and Returns Policy outlines the terms and conditions for refunds and cancellations.

1. Digital Marketing Services

Due to the nature of digital marketing services, which include SEO, PPC, content creation, and social media management, the results are often influenced by various factors beyond our control. As such, we offer the following guidelines for refunds:

Refund Eligibility: If you are not satisfied with the service provided, you may request a refund for unused services within 14 days of the start of your contract. Refunds will be considered on a case-by-case basis and may be subject to deductions for services already rendered.
No Refunds for Completed Services: Once a service or project has been completed and delivered (e.g., campaigns launched, content published), no refunds will be provided.
Ongoing Services: For ongoing services, such as monthly SEO or social media management, you may cancel at any time. However, any payments made for the current month are non-refundable.

2. Cancellation of Services

You may cancel your digital marketing services at any time by providing written notice via email to Contact@fullmarketing.net. Cancellation will be effective at the end of the current billing cycle.

Prepaid Services: For services that have been prepaid, you may request a refund for any unused portion of the prepaid service, subject to deductions for services already rendered.
Termination by Fullmarketing: We reserve the right to terminate services if payment is not made on time, or if you violate any terms of service or agreement. In such cases, no refunds will be provided.

3. Non-Refundable Items

Certain services and products are non-refundable, including:

Custom Strategy Development: Once a custom marketing strategy or audit has been delivered, it is considered final and non-refundable.
Advertising Spend: Any money spent on third-party platforms (e.g., Google Ads, Facebook Ads) is non-refundable. These payments are made directly to the advertising platforms and are governed by their terms and conditions.

4. Refund Process

To request a refund, please contact us at Contact@fullmarketing.net with the following details:

Your name and company details
The service you are requesting a refund for
The reason for the refund request

We will review your request and respond within 10 business days. If your refund request is approved, the refund will be processed through the original payment method within 7-10 business days.

5. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically to ensure you are aware of any updates.